Contact the Pylon Signal sales team for pricing, a demo, procurement support, and enterprise plans.
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Answers to questions you might have about Pylon Signal.
Pylon Signal is an incident management and on-call platform. It dedupes noisy alerts from your monitoring tools into a single incident timeline, routes pages to the right responder, and writes the postmortem draft for you.
Pylon Signal is built for platform, SRE, and DevOps teams running production systems. On-call that turns alert noise into one clear timeline.
Pylon Signal is SOC 2 Type II certified, supports SAML SSO, and runs paging infrastructure across three independent providers.
Yes. Pylon Signal integrates with Datadog, Prometheus, PagerDuty import, and Slack, and offers an API so you can connect the tools you already use.
Yes. Pylon Signal is designed for platform, SRE, and DevOps teams running production systems and works out of the box — most teams are set up the same day, and our team helps with onboarding.
The short version — see the pricing cards above for prices.
| Capability | Starter | Advanced | Enterprise |
|---|---|---|---|
| Core platform | ✓ | ✓ | ✓ |
| Datadog integration | ✓ | ✓ | ✓ |
| Email support | ✓ | ✓ | Priority |
| Reporting & dashboards | Basic | Advanced | Custom |
| SSO (SAML / OIDC) | — | ✓ | ✓ |
| SCIM provisioning | — | — | ✓ |
| Audit logs & SIEM export | — | ✓ | ✓ |
| Data residency (EU / US) | — | — | ✓ |
| Dedicated success manager | — | — | ✓ |
| 99.99% uptime SLA | — | — | ✓ |
Three real-world scenarios so you can ballpark Pylon Signal for your team.
On the Starter plan, a team this size typically pays around $19/responder and stays well within the included usage. Most teams stay on Starter for 6–12 months before upgrading.
Most mid-market customers move to Advanced for SSO, advanced reporting, and the integrations beyond Datadog. Annual commits include a 15% discount.
Enterprise pricing is quoted per company. It adds dedicated infrastructure, audit logs/SIEM export, data residency, and a 99.99% SLA — see the comparison above.
Switch to an annual contract and pay 15% less than monthly. Available on every paid plan.
Series A-and-earlier startups under 50 employees get 50% off the first year of Pylon Signal. Apply through sales.
Verified educational institutions and registered nonprofits get 50% off any plan, every year, no expiry.
Customers over a certain volume tier of incident management platform usage receive automatic tiered pricing. The break-points are documented in your contract.
Pylon Signal is priced per responder per month — people who only read incidents are free. The Pro plan adds escalation policies and live call bridges; Enterprise adds SSO, unlimited retention, and a 99.99% paging SLA, quoted per company.
Yes. Every plan starts with a no-credit-card trial so platform, SRE, and DevOps teams running production systems can evaluate Pylon Signal before committing.
Absolutely — upgrade, downgrade, or move to an annual contract at any time, and changes are prorated automatically.
We offer annual-commit discounts, a startup program, and discounted education / nonprofit pricing. Volume pricing for larger teams is quoted individually.
Pylon Signal never cuts off your service. Overages are billed at published per-unit rates and you can set a hard spend cap.
Yes. Enterprise adds SSO, SCIM, dedicated infrastructure, custom limits, and a 99.99% SLA. Pricing is quoted per company.
The honest counter-list — things you won't have to negotiate around.
Pylon Signal prices on the metric that scales with value — never on the number of seats you add.
SAML and OIDC SSO are available on every paid plan, not gated behind an Enterprise upgrade.
Pylon Signal is funded by customer revenue. There is no ad model, no aggregated-data resale, no data brokers.
Cancellation is one click in the dashboard. Annual contracts can be cancelled and prorated, no email loops.
Try Pylon Signal for 30 days — if it isn't the right fit, we refund every dollar, no questions. Enterprise plans add a 99.99% uptime SLA with credits, and we'll migrate your data from any incumbent incident management platform at no charge.
The fastest way to evaluate incident management platform pricing is to compare it to what it replaces, not to its list price. Customers consolidating multiple overlapping incident management platform tools usually find Pylon Signal pays for itself in the first quarter — before any productivity gains.
Beyond consolidation, the second-order effects compound: faster onboarding for new hires, fewer hand-offs between teams, cleaner data flowing into the rest of your stack, and audit trails ready before security review asks. We document each of these in customer ROI reviews and would be happy to share the template before you decide.